How we handle your information.
This page explains what Shinpo Capital collects, why, and what your rights are. We try to write it the way we'd want it written to us.
Who we are
Shinpo Capital is a Texas-based company that builds construction software. Our flagship product is Sitetraq, a construction operations dashboard for builders, contractors, and skilled trades. This Privacy Policy covers our marketing website at shinpocapital.com and the Sitetraq application at app.shinpocapital.com.
What we collect
Information you give us
- Account information. When you create a Sitetraq account, we collect your name, email address, company name, and (where applicable) your phone number and billing address.
- Business data you upload. Sitetraq stores the jobs, quotes, invoices, documents, photos, and other business records you create or upload. This data belongs to you. We process it on your behalf to make the product work.
- Payment information. Subscription payments are processed by a third-party payment processor (currently Stripe). We do not store full card numbers ourselves. We retain limited billing metadata (plan, last four digits, billing address) for invoicing and support.
- Support communications. If you contact us, we keep the messages, contact details, and any context needed to resolve the issue.
Information we collect automatically
- Usage data. Pages visited, features used, time spent, and error logs. We use this to understand how the product is performing and where it needs work.
- Device and connection data. IP address, browser type, operating system, and approximate location derived from IP. Standard telemetry.
- Cookies and similar technologies. We use cookies for authentication, session continuity, and basic analytics. Where required by law, we ask for consent before setting non-essential cookies.
What we do not collect
We do not knowingly collect information from children under 13. We do not buy personal data from data brokers, and we do not sell your information.
How we use what we collect
- To operate Sitetraq and our website, including authentication, billing, and storage of the business records you create.
- To support you when something breaks or you have a question.
- To improve the product, including diagnosing bugs, measuring performance, and understanding which features are useful.
- To send transactional and account-related communications (receipts, security alerts, service announcements). You can opt out of optional marketing emails at any time without losing access to the product.
- To meet legal, accounting, and tax obligations.
Who we share it with
We share data only with vendors that help us run the service, and only as much as they need to do their job. Our current categories of subprocessors include:
- Hosting and infrastructure for running the application and storing your data.
- Payment processing for billing and subscription management.
- Email delivery for transactional messages.
- Analytics and error monitoring for keeping the product working.
- AI providers for the AI-assisted workflows in Sitetraq (for example, generating quote drafts from job descriptions). When we send content to an AI provider, we send only what's needed for the specific task and use providers whose terms prohibit training on customer data.
We will disclose information if required by law (subpoena, court order, valid legal process) or to protect rights and safety. We will tell you about a legal demand for your data when we are legally allowed to.
If Shinpo Capital is involved in a merger, acquisition, or asset sale, your information may transfer to the successor entity. The successor will be bound by this Privacy Policy or a substantially similar one.
How long we keep it
We keep your account information and the data in your Sitetraq workspace for as long as your account is active. When you close your account, we delete your workspace data within 90 days, except where we are legally required to retain certain records (for example, invoices kept for tax purposes). Backup copies may persist for a short additional period before being overwritten on the regular backup rotation.
How we protect it
We use industry-standard safeguards: encryption in transit (TLS) and at rest, access controls, audit logging, and least-privilege access for our team. No system is perfectly secure, but we take this seriously and respond quickly to anything that looks wrong. If a security incident affects your data, we will notify you in line with applicable law.
Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Correct information that is inaccurate.
- Delete your account and the associated data.
- Export your data in a portable format.
- Object to or restrict certain processing.
- Opt out of marketing communications.
To exercise any of these rights, email [email protected]. We respond to verified requests within 30 days, or sooner where required by law. You will not be charged or penalized for exercising your rights.
For California residents
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what categories of personal information we collect and the right to request deletion. We do not sell personal information.
International visitors
Shinpo Capital operates from the United States. If you access our services from outside the U.S., your information will be transferred to, processed in, and stored in the U.S. By using the service, you consent to that transfer.
Cookies and tracking
We use the minimum cookies needed to run the site and remember your session. We don't run advertising trackers on our marketing site. Where regional law requires it, you'll see a consent banner before non-essential cookies are set. You can control or block cookies in your browser settings; some product features require cookies to work.
Changes to this policy
We may update this policy as the product, the team, or the law evolves. The "Last updated" date at the top reflects the most recent change. Material changes will be announced in-product or by email before they take effect.
How to contact us
Questions, concerns, or requests can go to [email protected]. We're based in Texas and respond in business hours, Monday through Friday.